Weekly Report

WEEK 7

1. As we now on week 7, after done with selection and integration technique, we're on process validation. We need to examine and modify what needed for the boutique.
   
2. For the interview, we still waiting for the respond for 4th appointment with Butik Asmaradana's manager.

Weekly Report

WEEK 6

1) Set up the third appointment with the manager of Butik Asmaradana. This interview were held on Sunday (19/08/07). This meeting was conducted just for half an hour because Pn NoorLiyana need to go to Hotel Shangri-La for the wedding event. During this meeting, we just asked a few questions about Butik's business process to add in our business process analysis and redesign.

2) As we now on week 6, our group has been done two stages in business Process Analysis and Redesign which are Process Mapping and Process Analysis and Selection. Now we are moving to the 3rd stages which is called Process Redesign. At this stage, we need to follow several techniques for high-level redesign.
The Techniques are:-

• Assumption Surfacing
• Idea Generation
• Selection & Integration
• Process Validation

First step, we use templates to help us doing this process redesign for Assumption Surfacing. The templates are:-

• WHAT Templates
• WHO Templates
• WHERE Templates
• WHEN Templates
• WHY Templates
• HOW Templates

Second step, we make Challenges to the Assumption and after that we make Idea Generation.

Progress Report

Group meeting:-

Attendance

1) Nur Syuhada Yusoff
2) Nurul Wahidah Yacob
3) Wan Mazura Wan Mat
4) Wan Maslinda Wan Mat
5) Mohd Naufal Jalil

-For this week 6, we are doing business process redesign. We need to follow some techniques for this process redesign which is assumption surfacing and idea generation.
- Before we implement the template that we learnt in class, we complete the Butik Asmaradana process flow that will help us in preparing the template.

- On this week class session, we need to prepare the template for our business. We need to use simple templates in surfacing assumption. We prepare the templates using:-

i) WHAT Template
ii) WHO Template
iii) WHERE Template
iv) WHEN Template
v) WHY Template
vi) HOW Template

After we make assumptions, we make challenges to it and then give the idea generation to the assumption and challenges we make.

Weekly Report

WEEK 5

1) Setup the 3rd appointment with Manager of Butik Asmaradana to ask about business process and Butik Asmaradana's project flow. We need to set up this interview to collect more information about their business process.

2) We set up a meeting on (9/8/07) to discuss about our presentation on (8/8/07). We analyze the comment from Pn Ros about our presentation and comment in the blog. We discussed on what to be improved next time. In the meeting, we also create the objectives of our group towards this project.

3) Waiting response from Manager of Butik Asmaradana for the interview.

Progress Report

GROUP MEETING


Date : 09 August 2007

Time : 3.00 pm - 5.00 pm

Attendance:
Nur Syuhada bt Yusoff
Mohd Naufal b Jalil
Wan Maslinda bt Wan Mat
Wan Mazura bt Wan Mat

Absent:
1. Nurul Wahidah Bt Yacob (Family matter)

Minute:

1. Discuss about what need to improve based on Puan Rosnafisah comment from our presentation and blog.

• We need to create our own group objectives and follow the objectives in doing our project.
• We need to make correction to the business flow diagram. we need to detail out about business process of Butik Asmaradana

2. Create objectives of our group for this project.

• To apply theories about Business Process Reengineering that learnt in class into practical.
• To learn the company business process and the problem that faced by them in managing business.
• To help the company to overcome their problem.
  

3.Prepare Interview Question for the 3rd interview that will be held next week.

Weekly Report

WEEK 4

On Friday (27/07/07), Nur Syuhada and Nurul Wahidah went to Seksyen 8, Bangi to find case study for this project. And they went to Butik Asmaradana & Andaman Pengantin to ask to be case study and the owner of boutique agreed to be the case. After that, we set up an interview on Sunday (29/07/07). Nur Syuhada, Nurul Wahidah and Mohd Naufal had made an interview with Puan Norliana, Manager of Butik Asmaradana & Andaman Pengantin. The interview goes smoothly. On Wednesday (01/08/07) class, we had meeting at Level 1, COIT. As leader, Nur Syuhada explain to Wan Mazura and Wan Maslinda about the interview last Sunday.After that, we do the discussion about the business process of Butik Asmaradana & Andaman Pengantin and prepare outlines for the presentation that will be held in week 6. We also draw the project flow of Butik Asmaradana & Andaman Pengantin. On the other hand, we had discuss about the process mapping.

Case Study - Butik Asmaradana & Andaman Pengantin

About Butik Asmaradana & Andaman Pengantin

Butik Asmaradana is located at No. 129 A, Jalan 8/1, Seksyen 8, Bandar Baru Bangi, 43650 Bangi, Selangor. It's belong to Puan Norliana bt Rosli. Puan Norliana manage the boutique with her husband and her staffs. The main dealing of the boutique are wedding planner, salon, massage and facial treatment. In addiotional, the side dealing of her boutique are catering, dancing, singing, sound system, modeling, rental prop, dress for annual dinner, and handle an event that customer requested.

Sample of Interview Question

1. Tell us about your company details or profile?
2. What is the main activities in this company?
3. What is the product or services provide by this company?
4. How you manage the order and product delivery?
5. How long does it take to process the order?
6. What are the business process of this company?
7. How does the company manage the finacial planning?
8. How the employee performance in managing distribution channel and inventory optimization?
9. Did this company have supplier?
10. How did you manage product manufacturing?
11. Who is the target customer for this company?
12. What is the target for this company's marketing?
13. Does any problem occurs in any core business?
14. How your manage and solve the problem?
15. What is the scope of this company?
16. How many employees you have?

Progress Report

GROUP MEETING

Date : 02 August 2007

Time : 3.00 pm - 5.00 pm

Attendance:

1. Nur Syuhada bt Yusoff
2. Nurul Wahidah bt Yacob
3. Mohd Naufal b Jalil
4. Wan Maslinda bt Wan Mat
5. Wan Mazura bt Wan Mat

Minute:

1. Project Manager starts with explaining the content of the interview session with Butik Asmaradana.

2. We do the discussion about business process of Butik Asmaradana and prepare outlines for the presentation that will be held in week 6. The outlines:

> Organizational Structure:
* Owner's profile

* Company profile

* Organization chart

> Business Process:
* Main activity is giving services for wedding event.

* The theme for weeding event mostly in traditional Malay dresses.

* Product that are used in this Butik are Cleopatra, Zein's Cosmetic, and Mustika Ratu.

* Target user: all level of woman.

* Target location: around Selangor, Nilai, and Johor.

* Services that they provide are:

- Wedding planner

- Catering (for wedding)

- Salon and spa

- Massage and facial treatment

- Rent costume (for any event such as annual dinner and theater)

- Sound system

- Dancing and singing

- Modeling

> Problem Occurs:
* Problem in managing weeding event.

- She needs to handle 3 weedings event in one time but in different location after she take over the Butik.
* Lack of employees.
* Customer not convinced with the product that are used for spa, massage, and salon.
* Cancel the order.

- Customer cancels the order.

> Promotion about the company
* Being promoted in "Majalah Pengantin"

* Being promoted in "Berita Minggu" newspaper

* Hang the banner and bunting

* Distribute flyers and pamphlet

3. Project Flow of Butik Asmaradana

4. Discuss about Process Mapping.

> Process Objective:
* Managing the business in efficient and effective way.

* To fulfill customer satisfaction and requirement.

* To increase the profit and income for the business.

* To increase the employee's performance.

> Process Owner:
* Manager of Butik Asmaradana and her staff.

> Starting / ending:
* Will be determined later.

* Need to arrange another interview for business process.

> Input:
* Information: - Give advice and consultant about the product that suit the customer.
* Goods: - Cleopatra - Zein's Cosmetic - Mustika Ratu
* Service:

- Rent custome for any event (for annual dinner, and theater).
- Wedding planner (make-up, bridal dias, catering).
- Salon, spa.
- Massage, facial treatment.
- Wedding planner.
- Sound system.
- Dancing and singing.
- Modeling (for usher, and etc).

> Output:
* Goods: - Provide quality product that convince them to use it.
* Services: - Fast and able to manage order on time.

> Process Measurement:
* How long she take to process an order?